Humana-Owned Health Care Facilities Implement New COVID-19 Prevention Standards

Staff Report From South Carolina CEO

Monday, May 11th, 2020

Leading health and well-being company Humana Inc. (NYSE: HUM) announced that its senior-focused primary care subsidiaries Conviva Care Centers, Partners in Primary Care, and Family Physicians Group have implemented new company COVID-19 Prevention Standards intended to ensure the highest level of safety when patients attend in-person doctor appointments, providing patients confidence to receive much-needed tests and health screenings.

“The medical professionals at Conviva Care Centers, Partners in Primary Care, and Family Physicians Group are committed to meeting the needs of all of their patients – and are taking every precaution they know to take to keep their patients safe,” said William Shrank, MD, MPHS, Humana’s Chief Medical and Corporate Affairs Officer. “These COVID-19 Prevention Standards are based on guidance from the CDC and local health departments. For those patients who need or prefer to receive care in person, they can be assured that our teams are well prepared to deliver that care as safely as possible.”

Below is a list of the primary COVID-19 Prevention Standards staff members are following at Conviva Care Centers, Partners in Primary Care, and Family Physicians Group facilities to ensure the safety of our patients and staff:

COVID-19 Prevention Standards

Healthy Staff

All center staff members will undergo a daily COVID-19 screening, including a temperature check. They will also wear a mask at all times, in addition to other appropriate personal protective equipment (PPE), as recommended by the Centers for Disease Control and Prevention (CDC).

Patient Health

All patients and guests are greeted at the center entrance where a COVID-19 screening process is conducted including temperature check. Each patient is provided a mask and hand sanitizer before entering the center.

Sick patients are immediately taken to exam rooms to limit time in our waiting rooms or common areas.

Assist patients in using home delivery services for food and medications.

Prevention with Distancing

Designated treatment areas are used to care for suspected and symptomatic COVID-19 patients.

Appointment times are being adjusted to separate our symptomatic and non-symptomatic patients.

Center furniture has been rearranged to create appropriate social distancing for anyone who may be in our waiting rooms or common areas.

Clean Clinical Environment

Exam rooms are cleaned and disinfected between each patient visit.

Every center is comprehensively cleaned and disinfected each night in accordance with CDC guidelines.

High-traffic, high-touch areas are disinfected several times throughout the day.

Alternative Visit Options

Telehealth visits will still be an available option for those patients who can be safely monitored and/or treated remotely. The doctor and patient will decide together if it is the right time for the patient to return to the center. For patients who are not able to travel to a center for their scheduled appointments, we are continuing to offer video visits and phone visits.

COVID-19 Prevention Standards are grounded in guidance from the CDC and local health departments, and are subject to change in order to provide a safe environment for face-to-face interactions in our centers.

“The safety of our patients and staff members is our top priority, now and always,” said Tina Shenouda, MD, Partners in Primary Care and Family Physicians Group’s Chief Medical Officer. “For patients who prefer to have face-to-face visits with their physician and care team, we are looking forward to seeing them in our centers and putting forth our COVID-19 Prevention Standards – to reinforce the safety protocols and add an additional layer of protection for our patients and staff. For those patients who have some reservations about face-to-face visits, we will continue to offer telehealth and curbside visits in some locations.”

For those patients who cannot attend an in-person appointment, these practices offer robust virtual care options. Conviva Care Centers, Partners in Primary Care, and Family Physicians Group are leveraging and extending their value-based care model to ensure continued access to care for their patients. In addition to making proactive outreach calls to patients, these practices have adapted their care delivery to support social distancing by helping seniors adopt new technology in video visits and virtual health education. This extends care into the home – supporting CDC directives to keep this most vulnerable patient population safe.

“Putting our patients first is part of our DNA at Conviva and the COVID-19 Prevention Standards are critical to maintaining the safety of our patients and team members,” said Steve Lee, MD, President of Conviva Physician Group. “Regular temperature checks and masks for staff members and our patients are essential enhancements that help to keep everyone safe. Our patients are put at ease, reassured and comforted by the calls they receive from their physicians for telemedicine visits, and when they need to be seen they know that excellent standards are in place for their safe transportation, arrival, and treatment at our centers.”